About the Course

 

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. 

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You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organisation. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. 

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This 1 day course will give you the skills in communication, coaching, and conflict that you need to be successful and you will come out of this training with renewed confidence to continue enhancing your leadership skill set.

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Topics covered include:

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• Developing some flexibility to use a number of leadership styles.

• Determining ways you can meet the needs of employees and co-workers through effective communication and coaching.

• Dealing with conflict and difficult issues.

• Exploring ways to make conflict a powerful force for creative, well-rounded solutions to problems.

• Understanding employee development models.

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Who should attend:

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This training is aimed at new supervisors and managers who want to learn proven principles, techniques and ideas used by the most highly effective leaders.​