About the Course

Mentoring for Change – a specially developed training program for mentors and case managers who need to motivate their clients to change behaviours.

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If you are ready to turn client conversations and negotiations into effective exchanges that will motivate lasting behaviour change then this course is for you.

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This course has a strong focus on mentoring in a cross-cultural context and taking a trauma-informed approach, and will help you set up the most productive mentoring relationship so you can consistently achieve results.

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At the end of the workshop participants will be able to:

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• Understand the fundamentals of consistent and effective mentoring.

• Set up the most effective mentoring relationship and identify appropriate techniques and strategies to use.

• Learn effective goal setting and problem solving for change.

• Identify key skills for encouraging people to commit to change.

• Learn how to increase client engagement and produce greater participation in services.

• Understand the importance of communication techniques including open-ended questioning, affirming, reflecting and summarising (OARS), listening with empathy, non-verbal communication to build rapport, active listening, questioning to understand and using spoken plain English.

• Develop skills to resolve client ambivalence and uncertainty and tap into the fundamental motivation required for change.

• Understand the facets of social intelligence required to build rapport, trust, and confidence in the mentoring relationship.